|  | FAQs |  |  | Frequently Asked Questions The purpose of this section of our website is to answer any questions or queries you may have.
If you still have any further questions you can still contact a member of our customer service team on 0845 2020 235 who will be more than happy to help.
Q. Who are IGTC and what type of company are you?
IGTC are an Independently owned family business. Unlike some companies we can offer our customers a wealth of experience in the Safety Footwear, Workwear and Safety Product market. With over 40 years experience in the industry you can rely on use to supply you with the best quality products available on the market today and provide all our customers with a trust worthy reliable service.
Q. If the items that I have ordered do not fit what can I do?
If you wish to exchange your purchase for a different size or style all you need to do is contact a member of our customer service team by email or telephone and they will be happy to help you and arrange your exchange. You will be issued with a returns note along with instructions on how to return the items.There is no restocking charges for exchanges.
Q. I need some safety footwear urgently can you help?
Normally our standard courier is 48hrs from Despatch. However we do have the facility if you require some footwear urgently. For a small additional charge we can arrange a 24hr delivery. We do ask if you could let us know before 10.00am on the day before you require the delivery as the couriers do have deadlines to work to. In most cases we can complete 98% of urgent requests and we do offer a UK wide delivery service.
Q. I want to order a large quantity of footwear do you offer discounts?
Some companies either charge you for a loyalty card to obtain discount or you have to ask for discount. At IGTC we do not believe in either of these policies. We automatically discount your order, as we believe that our customers should be rewarded for their loyalty. Automatic Discounts are as follows:
Order value £100 ex VAT 5 % Discount
Order value £200 ex VAT 10 % Discount
Order value £300 ex VAT 15 % Discount
Order value £1000+ ex VAT 20 % Discount
Q. Do you accept orders from the general public and businesses?
Yes we accept orders from everyone. Companies can open up credit accounts with us.
Accounts are subject to approval and our terms and conditions. We do reserve the right to refuse accounts and all applications are credit checked.
Q. I am a bit nervous using my credit card on the internet how secure is your payment method?
Our secure payments are provided by Protx secure payments and Paypal to ensure that when you complete your purchase you are using one of the most secure online payment systems available today. Registered Paypal customers can purchase through our Paypal secure payments system which with over 90 million registered is a trusted and secure method. If you do not wish to use the Paypal system you can choose our Credit and Debit card payment method which is provided by Protx. Protx is a secure portal that is trusted and used by many leading companies like ourselves and is also recommended by many of the leading banks. We have recently upgraded to the new 3D Secure system which significantly reduces the risk of fraudulent transactions.
Q. Do you accept official orders from NHS departments and official government bodies including councils?
We already supply numerous NHS and government departments across the country. All we require is an original copy of the purchase order and we will do the rest. If you wish to talk us further about your requirements please do not hesitate to contact a member of our customer service team.
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UK Safety Footwear quick links to popular Safety Boots, Safety Shoes, Safety Trainers and Safety Riggers
Mens UK Safety Footwear includes the market leading range of Caterpillar Boots in our Ladies Safety Boots section you will also find brand leading footwear including JCB, Dickies and Magnum Safety Footwear.Dr Martens Boots are still considered to be the benchmark when it comes to comfort and traditional styling. Our range of Timberland Boots are for those that seek style and the ruggedness you would expect from a boot of this caliber. All our Safety Boots, Safety Shoes and Safety Trainers are sized in UK sizes. If you want us to convert your size to European or even US sizing please do not hesitate to contact us. The new range of JCB Safety Boots has proven to be a very popular addition to our range of Safety Footwear, all JCB safety footwear is UK sized and reached the high standard of EN345 S3.Dickies Safety Boots and Dickies Safety Shoes have some great new additions to the range this including a new range of safety trainers for Men and Women. The range of Magnum Safety Boots is a great addition to the range and is the preferred choice of many police forces and security firms throughout the UK.Makita Safety Boots are fast becoming one of our most popular ranges of safety footwear, with great styles like the Scorpion and MXT safety boots this boots are as rugged and durable as you would expect from a great brand name like Makita. For the ultimate in anti slip safety footwear Sure Grip Safety Boots set the benchmark, with its unique sole design this range of footwear is suitable for a wide variety of applications. At UK Safety Footwear our range of Safety Rigger Boots is one of the largest available on the web today. With prices starting from a little as £22.75 there is a style in this range to suit everyone. UK Safety Footwear has over 350 styles of Mens Boots in the range and the choice is being constantly updated and new styles added, this year will see new additions to CAT Safety Shoes, Ladies Safety Shoes and Dickies Shoes. With some exciting new styles using the latest manufacturing techniques. UK Safety Footwear is the premier supplier of Himalayan Safety Shoes and boots, this rugged and stylish range of safety boots and shoes is very popular with new and current customers. The range Suregrip Safety Shoes will in 2008 see some exciting new additions including an anti slip Wellington Boot.
UK Safety Footwear quick links to popular Workwear Links and PPE Links
UK Safety Footwear can offer our customers a great range of Workwear and PPE products. The ranges include the great range Snickers Workwear Trousers that set the standard in design and functionality. You can also choose from the entire range of Dickies Workwear and the new range includes a great selection at affordable prices of Dickies Workwear Trousers and Dickies Hi Vis Workwear. A great addition to the range of Workwear is the new range of Caterpillar Workwear with some great new Knee Pad Trousers being added in 2008 this range of Workwear is definitely worth a look. A new and very popular addition to the range of Dickies Workwear is the new range of Dickies Eisenhower Workwear Trousers this range of workwear trousers are a great alternative to more expensive styles of Knee Pad Trousers. The new working at height regulations means that for those who require it our range of Fall Arrest Harness and Lanyards are must, choose from complete Kits or individual items this competitive range is worth a look. Protect your Lungs with our great range of Dust Masks choose from Brand leading 3M, Moldex or Proforce. Protect your head with our new range of Hard Hats and accessories prices are low and the quality is high. At UK Safety Footwear & Workwear we can offer our customers a fantastic range of Safety Specs for any application choose from Swiss One, Proforce or the range of designer Caterpillar Eyewear for ultimate eye protection some styles now protect from harmful UV rays. Protecting the environment is now more than ever a priority for companies, our Spill Kits help you clear up those harmful spillages that can do harm to you and the surrounding environment. Had an accident at work our range of First Aid Kits are great for the workplace or the home environment. Already with the new additions to the range we have seen some great products become best sellers already Snickers Workwear Jackets are a great buy and represent great value for money. The range of Snickers Tool Vests are great for those who want to carry there tool box with them. A great range of Safety and Non Safety Wellingtons. For those colder days Snickers Thermals are a great buy to keep you warm even in the coldest temperatures. Snickers Knee Pads are the must have accessory for those with Snickers Trousers. Snickers Bodywarmers is a great addition to the range of Snickers Workwear and is everything you would expect from a Snickers garment of this quality.
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