Customer Service

Shipping & Delivery

Shipping
Any dates, times or periods for delivery of Goods quoted by the Seller are estimates only and the Seller shall not be liable for failure to meet such estimates or for any costs, charges or expenses incurred by the Buyer as a result of any delay howsoever caused.
All orders to the UK Mainland (excludes N. Ireland, Channel Islands and highlands and islands of Scotland) above are subject to a small shipping and handling charge of £5.75 excluding VAT. (£6.90 including VAT at the current rate). If the value of the order exceeds £80.00 excluding VAT orders to the UK Mainland are sometimes shipped free of charge, please note that there are some exclusions from this free delivery service.
These exclusions from the free delivery service include Northern Ireland,The Highlands and Islands of Scotland, Isle of Mann, Isle of Wight and The Channel Islands, further exclusions may apply. Please note we do not use royal mail for any despatches.
We use a signed for service with a Courier, charges for Carriage are for one way delivery.
Additional deliveries (except back orders) and exchange deliveries will incur an additional shipping charge at our standard rate £5.75 excluding VAT.(£6.90 including VAT at the current rate).
A shipping charge is charged to all other destinations in Europe and the Rest of the World.
If your country is not listed on the shipping options please contact our customer service team by email or by telephone and they will be able to assist in arranging shipment to your chosen destination.
Refused deliveries will incur an additional redelivery cost of £5.75 + VAT (£6.90 including VAT at the current rate).

Delivery
We endeavour to deliver your order right away. Your order normally be delivered to you in 3-5 business days, business days do not include Saturdays, Sundays and Bank Holidays, please allow 7-10 days before chasing your goods and up to 28 days delivery for all orders.
We do send customers updates on deliveries via email, we strongly recommend that you add us to your Safe List of email addresses. We cannot be held responsible for customers emails being held in your Spam box unchecked and we cannot be held responsible for the Spam Filter settings that are set by Internet Service Providers.
International orders are generally received in under 28 days. We will not be held responsible for delays in delivery, due to circumstances that may be beyond our control including adverse weather conditions, industrial action, acts of war etc.
We always try and provide our customers with the best service possible but on the rare occasion due to circumstances beyond our control this is not always possible.
If you require a faster delivery please contact a member of our customer service team on by sending an email too enquiries@uksafetyfootwear.com who will be happy to assist with your urgent requirements.

Back Orders
On the rare occasion that an item may not be in stock you will receive an automatic refund back to the payment method you used for your purchase.
You will be notified by email of the automatic refund and possible options you may want to consider for a new purchase.
We do not as a company hold on to customer monies for items that may not be available from stock. Our website is constantly updated but on the rare occasion a discrepancy happens our customers can be assured that they without question they get an automatic refund back to the payment method used for the purchase.

Privacy & Security

UK Safety Footwear does not disclose buyers' information to third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Monitor customer account status beyond that required for individual purchases
d. Only disclose information to third-parties for goods delivery purpose
e. From time to time send customers by email updates on products and services.

Returns & Replacements

Return of goods will not be accepted in any circumstances without prior agreement from the seller.
If the goods are returned back to us without an appropriate returns number they will be refused by our goods inwards staff.
We issue returns numbers so that when the goods arrive back to us we can identify who the products were purchased by and issue the appropriate action requested by the customer. We cannot be held responsible for customers not adhering to the returns procedure. The returns procedure is in place to protect you the customer, so you goods are easily tracked and your request can be handled in an efficient manner.

Your right to cancel your order will be accepted seven working days from commencement of the contract between the seller 'and the buyer and seven working days following receipt of the goods by the buyer.
Notice of cancellation is required from the buyer to the seller in writing either by post or email. Written confirmation will then be forwarded to the buyer from the seller confirming the notice of cancellation and the buyer will be issued with an appropriate returns number.
All goods returned must be in a brand new unworn condition, this means that the goods and packaging should not have been used, opened or damaged. Certain products are un-returnable due to hygiene issues ,safety spectacles etc.

The buyer is liable for any postage or carriage costs incurred returning the goods back to the seller. Goods that are returned by the buyer and inspected by the seller and are deemed to be in a used or damaged condition, will be returned to the buyer and a refund will not be issued.

Please note that all requests for returns must be confirmed in writing either by email via our contact us page or by post. If you do require assistance or advice to return goods to us please contact a member of our customer services team by email who will be happy to assist and issue a returns number.
The return of goods outside the of the seven working days as deemed by the Distance selling act 2000 will only be agreed to if the goods are in the original packing and are unused, and in this instance a standard restocking charge of 30% of the original invoice value will be applied. This does not affect your statutory rights.

If you are returning your goods for a refund your chosen payment method will be credited minus our standard shipping charge of £5.75 ex VAT (£6.90 including VAT at the current rate) within 14 days of receipt of the returned goods being received. All requests for refunds and cancellations must be notified to us in writing and your refund will be processed within 14 days from the date of received written confirmation of cancellation.
Cancellations will only be accepted in writing and cancellations will be refunded normally within 14 days from date of received written confirmation of cancellation. Additional deliveries and exchange deliveries will incur an additional shipping charge at our standard rate £5.75 (£6.90 including VAT at the current rate) excluding VAT.

Consumers rights are protected by the Distance Selling Act 2000

Ordering

Making A Purchase could not be easier.
Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart.
After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
All Credit Card and Debit Card Payments are debited before items are shipped or before services are activated by UKSafety Footwear.
Payments are debited before services are activated to ensure that the items that you have chosen to purchase are reserved.
If their is a discrepancy with your order you will automatically be refunded, and notified by email of the refund.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept via our Worldpay secure payment portal the following payment methods Mastercard, Maestro, Visa Debit, Visa Electron, Visa Credit, Amex, JCB & Solo.

Payment, Pricing & Promotions

Prices on our website are displayed in both formats, exclusive of VAT and inclusive of VAT unless other wise stated.
Certain items which include Safety Boots and Childrens Footwear and Childrens Clothing are currently exempt from VAT.
If you have any queries or questions please do not hesitate to contact a member of our customer services team by emailing enquiries@charnwoodfootwear..co.uk or by telephone on 0845 459 2700 where a member of our customer services team will be happy to help you.

Payment, Pricing & Promotions

Payment Terms: Immediate at point of placing your order.
Prices on our website are displayed in both formats, exclusive of VAT and inclusive of VAT unless other wise stated.
Certain items which include Safety Boots and Childrens Footwear and Childrens Clothing are currently exempt from VAT.
If you have any queries or questions please do not hesitate to contact a member of our customer services team by emailing enquiries@charnwoodfootwear..co.uk or by telephone on 0845 459 2700 where a member of our customer services team will be happy to help you.

Product Quality

Goods are not sold for any particular purpose even if implied in the catalogue or product data sheets.
All implied terms and conditions and warranties relating to the quality and/or fitness for the purpose or any of the goods are excluded.
The seller shall be under no liability whatsoever to the buyer for any indirect or consequential loss and/or expense (including loss of profit) suffered by the buyer arising out of breach of Contract by the Seller of this contract.
In the event of any breach of Contract by the Seller the remedies of the buyer shall be limited to damages.
Under no circumstances shall the liability of the Seller exceed the price of the Goods.
UK Safety Footwear shall not be held responsible for goods not fitting, all manufacturers fit and sizes vary. If you need to exchange your size you can do this via our returns procedure.

Every effort to ensure that details and information given in both our printed and online publications are accurate at the time of issue but UK Safety Footwear gives no guarantees as to the accuracy or completeness of such information.
Full technical specifications are not necessarily included and furthermore, our policy is one of continuous improvement and the right is reserved to alter details and information at any time as the need arises.
Accordingly, the Purchaser should check any details and information they wish to rely on with us at the time of purchase.
UK Safety Footwear accepts no liability in respect of any errors or omissions herein contained or for any loss or damage, malfunction or consequential loss arising from reliance upon our publications.